Terms and Conditions
These Terms and Conditions (hereinafter "Terms") govern the use of the SaaS platform Tletify (hereinafter "Platform"), operated by VDX Solutions Srl, Via Mureda 105D, 39046 Ortisei, South Tyrol, Italy, VAT No. IT03260820216, email: info@tletify.com (hereinafter "Provider").
Tletify is a cloud-based platform for athletes and coaches that provides tools for training planning, performance analysis, and athlete management.
By registering for and using the Platform, you agree to these Terms. Please read them carefully before using the Platform. If you do not agree with these Terms, you may not use the Platform.
Effective: March 2026
1. Scope of Application
1.1 These Terms apply to all contractual relationships between the Provider and users of the Platform (hereinafter "User"), regardless of whether the User is registered as an athlete, coach, or in another role.
1.2 Deviating, conflicting, or supplementary general terms and conditions of the User shall only become part of the contract if the Provider has expressly agreed to their validity in writing.
1.3 The Platform is directed at both consumers and businesses within the meaning of European consumer protection directives (Directive 2011/83/EU). For consumers, the mandatory consumer protection provisions of the state in which the consumer has their habitual residence shall apply.
1.4 The version of the Terms valid at the time of contract conclusion shall apply.
2. Registration and Account
2.1 Registration is required to use the Platform. During registration, you must provide truthful, complete, and current information. You are obligated to keep your data up to date at all times.
2.2 Each User may only create one account. Registration is only permitted for natural persons who have reached the age of 16, or for legal entities represented by an authorised natural person.
2.3 You are responsible for maintaining the confidentiality of your login credentials and are liable for all activities carried out through your account. If you suspect unauthorised access to your account, you must notify the Provider immediately.
2.4 The Provider reserves the right to reject registrations without stating reasons or to suspend or delete existing accounts in case of violation of these Terms.
2.5 Subaccounts: Coaches have the ability to create subaccounts for their athletes. The coach is responsible for managing these subaccounts and must ensure that the respective athletes are informed about the account creation and agree to the applicable terms. The use of personal data when creating subaccounts must comply with applicable data protection regulations.
3. Description of Services
3.1 The Platform provides the following features:
- Training Programmes: Creation, management, and assignment of training programmes
- Training Diary/Calendar: Documentation and planning of training sessions
- Exercise Library: Access to a collection of exercises
- Contact Management: Management of connections between athletes and coaches
- Group Management: Creation and management of training groups
- Body Profile: Recording and tracking of body data
- Macrocycle Planning: Long-term training planning
- Competition Tracking: Recording and tracking of competitions
- Location Management: Management of training locations
- Performance Analysis: Evaluation of training data and performance development
- Feedback System: Exchange of feedback between coaches and athletes
3.2 The Provider strives for high availability of the Platform but cannot guarantee uninterrupted availability. Maintenance work, updates, or technical disruptions may lead to temporary limitations.
3.3 The Provider is entitled to expand, modify, or restrict the functionality of the Platform at any time, provided this is reasonable for the User. Significant changes will be communicated to the User in a timely manner.
3.4 The Platform is provided as Software-as-a-Service (SaaS). The User receives a non-exclusive, non-transferable right of use for the duration of the contractual relationship.
4. Subscription and Payment
4.1 Trial Phase: New users can use the Platform within the scope of a free trial phase. The scope and duration of the trial phase are communicated during registration. After the trial phase expires, a paid subscription is required to continue using the Platform.
4.2 Subscription Plans: The Provider offers various subscription plans. The current plans, their scope, and prices are available on the Platform. By subscribing, a contract is established between the User and the Provider.
4.3 Payment Terms: Payment is made in advance for the selected billing period. All stated prices include the statutory value-added tax, unless otherwise indicated. The Provider issues an invoice for each payment.
4.4 Automatic Renewal: Subscriptions automatically renew for the selected period unless cancelled before the end of the current period. The cancellation notice period is at least 24 hours before the end of the current billing period.
4.5 Price Changes: The Provider reserves the right to change subscription prices. Price changes will be communicated to the User at least 30 days before they take effect. In the event of a price increase, the User has the right to cancel the subscription at the end of the current billing period.
4.6 Late Payment: In the event of late payment, the Provider is entitled to restrict or suspend access to the Platform until the outstanding payments have been settled.
5. User Obligations
5.1 The User undertakes to use the Platform only for lawful purposes and in accordance with these Terms.
5.2 The User is specifically prohibited from:
- Using the Platform for unlawful, abusive, or fraudulent purposes
- Uploading or distributing content that violates applicable law, or that is offensive, discriminatory, or pornographic
- Circumventing or impairing the security measures of the Platform
- Using the Platform in a manner that impairs the operation or performance of the Platform
- Using automated systems or software to extract data from the Platform (scraping)
- Sharing or transferring their account or login credentials to third parties
- Distributing malware, viruses, or other harmful technologies through the Platform
5.3 The User is responsible for all content they create, upload, or share on the Platform. The Provider assumes no responsibility for user-generated content.
5.4 The User shall indemnify the Provider against all claims by third parties arising from a violation of these Terms by the User.
6. Intellectual Property
6.1 The Platform, including its design, functionality, source code, graphics, logos, texts, and other content, is the intellectual property of the Provider and is protected by copyright, trademark, and other proprietary rights.
6.2 Use of the Platform does not grant the User any ownership rights to the Platform or its components. Any reproduction, distribution, modification, or other use of the Platform beyond its intended use is prohibited without the prior written consent of the Provider.
6.3 Content that the User creates or uploads on the Platform (e.g., training plans, exercises, notes) remains the property of the User. However, the User grants the Provider a simple, non-transferable right to use, store, and process such content in the context of providing the Platform.
6.4 The name "Tletify", the associated logo, and all related trademarks are registered or unregistered trademarks of the Provider. Use without express permission is prohibited.
7. Limitation of Liability
7.1 The Provider shall be liable without limitation for damages caused by intentional or grossly negligent conduct of the Provider, its legal representatives, or its vicarious agents.
7.2 In the case of slight negligence, the Provider shall only be liable for breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, contract-typical damage.
7.3 The Provider does not guarantee the uninterrupted availability of the Platform and shall not be liable for damages resulting from temporary unavailability.
7.4 The Provider shall not be liable for the loss of User data insofar as the damage could have been avoided by appropriate data backup on the part of the User. The User is encouraged to regularly create backup copies of their data.
7.5 The Provider shall not be liable for damages caused by force majeure, natural disasters, war, terrorism, strikes, pandemics, governmental orders, or other unforeseeable events beyond its sphere of influence.
7.6 Insofar as the Provider's liability is excluded or limited, this shall also apply in favour of the personal liability of its employees, representatives, and vicarious agents.
7.7 The above limitations of liability shall not apply to damages resulting from injury to life, body, or health, or to claims under product liability law.
8. Data Protection
8.1 The protection of your personal data is an important concern for the Provider. The collection, processing, and use of personal data is carried out in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and applicable national data protection laws.
8.2 For details on the collection, processing, and use of your personal data, please refer to our Privacy Policy, which is available on the Platform and forms an integral part of these Terms.
8.3 Insofar as the User processes personal data of third parties within the scope of the Platform (e.g., data of athletes managed by a coach), the User is responsible as the data controller within the meaning of the GDPR for the lawful processing of such data. The User shall ensure that a valid legal basis for processing exists and that the data subjects are adequately informed.
8.4 The Provider acts as a data processor pursuant to Art. 28 GDPR with respect to the personal data of third parties entered by the User. The details of data processing may be governed by a separate agreement.
9. Termination
9.1 The User may cancel their subscription at any time at the end of the current billing period. Cancellation can be made through the Platform or by email to info@tletify.com.
9.2 The Provider may ordinarily terminate the contractual relationship with 30 days' notice at the end of the month.
9.3 The right to extraordinary termination for good cause remains unaffected for both parties. Good cause exists in particular when:
- The User repeatedly or seriously violates these Terms
- The User is in arrears with payment despite a reminder
- The User uses the Platform for unlawful purposes
9.4 Effects of Termination: Upon termination of the contractual relationship, the User's access to the Platform will be deactivated. The User has the opportunity to export their data for a period of 30 days after termination. After this period, the User's data will be irreversibly deleted, unless statutory retention obligations apply.
9.5 Payments already made for the current billing period will not be refunded in the event of cancellation by the User, unless the cancellation is due to a reason attributable to the Provider.
10. Changes to the Terms
10.1 The Provider reserves the right to amend or supplement these Terms at any time, insofar as this is necessary and does not unreasonably disadvantage the User.
10.2 Changes will be communicated to the User at least 30 days before they take effect by email or through the Platform. The amended Terms shall be deemed accepted if the User does not object in writing within 30 days of receiving the notification of changes.
10.3 In the event of an objection, both the User and the Provider shall have the right to terminate the contractual relationship at the time the changes take effect.
10.4 The Provider shall inform the User in the change notification of their right to object and the consequences of an objection.
11. Governing Law and Jurisdiction
11.1 The law of the Italian Republic shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law.
11.2 For all disputes arising from or in connection with these Terms, the court in Bolzano, Italy, shall have jurisdiction, to the extent permitted by law.
11.3 If the User is a consumer within the meaning of European consumer protection directives, the mandatory jurisdiction rules of the state in which the consumer is domiciled shall apply. In such cases, the consumer may also bring actions before the court of their domicile.
11.4 The European Commission provides an online dispute resolution (ODR) platform, which is available at https://ec.europa.eu/consumers/odr. The Provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Final Provisions
12.1 Severability Clause: Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. In place of the invalid or unenforceable provision, a provision shall be deemed agreed upon that most closely approximates the economic purpose of the invalid or unenforceable provision.
12.2 Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Provider regarding the use of the Platform and supersede all prior agreements, declarations, and understandings.
12.3 Assignment: The Provider is entitled to transfer rights and obligations from the contractual relationship in whole or in part to third parties. The User may only transfer their rights and obligations from the contractual relationship with the prior written consent of the Provider.
12.4 Waiver: The failure of the Provider to enforce any right under these Terms shall not constitute a waiver of such right.
12.5 Contact: If you have any questions about these Terms, you may contact us at any time: VDX Solutions Srl, Via Mureda 105D, 39046 Ortisei, South Tyrol, Italy, email: info@tletify.com.